Shipping Policy - Ryzesuperfoodsstore
Thank you for choosing Ryzesuperfoodsstore for your mushroom coffee needs. This Shipping Policy outlines the details of our shipping process, delivery timelines, and related terms to ensure you have clear expectations when placing an order with us. By purchasing our products, you acknowledge and agree to the terms outlined below.
1. Order Processing Time
We are committed to processing and dispatching your orders promptly. All orders are typically processed within 1–3 business days from the date of order confirmation. Business days exclude weekends and major holidays (e.g., Christmas, Thanksgiving, New Year’s Day). During peak periods such as promotional events, holiday seasons, or high-demand periods, processing times may be slightly extended. If there is any significant delay in processing your order (exceeding 3 business days), we will notify you via the email address provided at checkout.
2. Delivery Timelines
Once your order is dispatched, the estimated delivery time for all shipments (both domestic and international) is 6–12 business days. This delivery timeline is an estimate and begins from the date of dispatch, not the date of order placement. Please note that delivery times may vary due to factors beyond our control, including but not limited to customs processing delays, carrier disruptions, weather conditions, or remote delivery locations. We work closely with our trusted shipping partners to minimize such delays, but we cannot guarantee exact delivery dates.
3. Shipping Costs
We are pleased to offer free shipping worldwide on all orders, with no minimum purchase requirement. No additional shipping fees, surcharges, or handling fees will be added to your order total at checkout. This free shipping policy applies to all destinations and all product quantities, ensuring you can enjoy our mushroom coffee products without worrying about extra delivery costs.
4. Shipping Tracking
Once your order is dispatched, we will send a shipping confirmation email to the address you provided during checkout. This email will include a unique tracking link that allows you to monitor the status and progress of your delivery in real time. It is your responsibility to track your order using the provided link and ensure someone is available to receive the delivery at the specified shipping address. If you do not receive the shipping confirmation email within 4 business days of placing your order, please check your spam or junk folder first, then contact our customer support team for assistance.
5. Shipping Address Requirements
You are responsible for providing a complete, accurate, and valid shipping address during checkout. Please double-check your address details (including street name, house number, apartment/unit number, postal code, and country) before submitting your order. We are not liable for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete information provided by you. If you need to modify your shipping address after placing an order, please contact our customer support team at
[email protected] immediately. We will attempt to update the address if the order has not yet been processed or dispatched, but we cannot guarantee address changes once the shipping process has begun.
6. International Shipping Considerations
For international orders, please note that customs duties, taxes, or other import fees may be imposed by the destination country’s customs authorities. These fees are the responsibility of the recipient and are not included in the product price or covered by our free shipping policy. We do not have control over these fees, and they vary depending on the destination country’s regulations. It is your responsibility to research and understand the customs requirements and potential fees for your country before placing an international order. If you refuse to pay the required customs fees, the order may be returned to us, and you will not be eligible for a refund (unless the product is defective or damaged).
7. Undelivered or Returned Orders
If an order is returned to us due to an incorrect address, undeliverable location, recipient unavailability (after multiple delivery attempts), or refusal to pay customs fees, we will contact you via email to notify you of the return. You may choose to have the order reshipped (at no additional cost, subject to availability) or request a refund for the product(s) (excluding any non-refundable fees, if applicable). If we do not receive a response from you within 14 days of our notification, we will issue a refund for the product(s) to your original payment method.
8. Shipping Restrictions
We currently ship to most countries worldwide. However, there may be certain destinations where shipping is restricted due to legal regulations, import restrictions, or logistical challenges. If you attempt to place an order to a restricted destination, we will notify you of the restriction and cancel the order, issuing a full refund promptly. If you are unsure whether we ship to your location, please contact our customer support team before placing your order.
9. Contact Us
If you have any questions, concerns, or requests related to shipping, including tracking issues, delivery delays, or address modifications, please contact our customer support team at:
Ryze: Mushroom drinks for a cozy Christmas!
