Refund Policy - Ryzesuperfoodsstore
At Ryzesuperfoodsstore, we stand behind the quality of our mushroom coffee products and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which you may be eligible for a refund, as well as the process to request one. By placing an order with us, you acknowledge and agree to the terms of this Refund Policy.
1. Eligibility for Refunds
You may be eligible for a full or partial refund if:
• You are not satisfied with your mushroom coffee product and request a refund within 30 calendar days from the date of delivery. The product must be unused, unopened, and in its original packaging with all seals intact. Opened or used products are not eligible for a refund unless they are defective (see Section 2).
• You receive a defective, damaged, or expired product. A defective product is defined as one that does not function as intended (e.g., contaminated, incorrect product, or product with quality issues).
• We make an error in processing your order (e.g., sending the wrong item, incorrect quantity, or duplicate charge).
2. Defective, Damaged, or Expired Products
If you receive a defective, damaged, or expired mushroom coffee product, please contact our customer support team within 7 calendar days of delivery to request a refund or replacement. To process your claim, please provide:
• Your order number
• Clear photos/videos of the product, packaging, and any damage or defect
• A detailed description of the issue
We will review your claim and, upon approval, issue a full refund (including the original shipping cost) or arrange for a free replacement, at your option. You will not be required to return the defective/damaged product unless instructed by our support team.
3. Refund Request Process
To request a refund for an eligible item (per Section 1), please follow these steps:
1.
Contact Customer Support: Send an email to
[email protected]. Include your full name, order number, the reason for the refund, and any supporting documentation (e.g., photos of unopened packaging, proof of defect).
2. Receive Return Authorization (RA) Number: Our support team will review your request within 24–48 business hours. If approved, we will send you a return authorization (RA) number and detailed instructions for returning the product (if required). Do not return any products without first obtaining an RA number; unauthorized returns will not be processed.
3. Return the Product (If Required): For unused/unopened products being returned for dissatisfaction, you are responsible for the return shipping cost. Package the product securely, include the RA number on the outside of the package, and ship it to the address provided by our support team. We recommend using a trackable shipping method to ensure the product is delivered safely.
4. Product Inspection & Refund Processing: Once we receive and inspect the returned product (typically within 5–7 business days of delivery to our facility), we will confirm its eligibility. If the return is approved, we will process your refund to the original payment method used for the purchase. You will receive a confirmation email once the refund is initiated.
4. Refund Timelines & Details
• Refunds are processed within 5–7 business days after we approve your return or claim.
• The time it takes for the refund to reflect in your account depends on your financial institution and payment method, typically 3–10 business days. We are not responsible for delays caused by your bank or payment processor.
• Original shipping costs are non-refundable for returns due to customer dissatisfaction (e.g., change of mind). Shipping costs are only refundable if the return is due to a defective product, our error, or damaged/expired items.
• Gift cards, sale items, and custom orders are non-refundable unless defective or damaged.
5. Non-Refundable Items & Exceptions
The following are not eligible for a refund:
• Opened or used mushroom coffee products (except defective items as outlined in Section 2).
• Products returned without a valid RA number.
• Products returned after the 30-day refund window (for dissatisfaction) or 7-day window (for defective items).
• Products that have been tampered with, damaged due to customer negligence, or stored improperly.
• Orders where the customer provided incorrect shipping information, leading to non-delivery or delivery to the wrong address (unless the error was made by us).
6. Cancellations
You may cancel your order for a full refund if the order has not yet been shipped. To cancel an order, contact our support team immediately at
[email protected] with your order number. Once an order has been shipped, it cannot be canceled, and you will need to follow the refund process outlined above upon receiving the product.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. The updated policy will take effect immediately upon posting. We encourage you to review this policy before making a purchase.
8. Contact Us
If you have any questions, concerns, or need assistance with a refund request, please contact our customer support team at:
Ryze: Mushroom drinks for a cozy Christmas!
