Customer Service Policy
At Ryzesuperfoodsstore, we are committed to providing exceptional customer service that matches the quality of our premium mushroom coffee. Your satisfaction is our top priority, and we strive to ensure every interaction with our team is positive, transparent, and solution-focused. This Customer Service Policy outlines our commitments to you, as well as important details about our support processes.
1. Contacting Our Customer Support Team
We’re here to assist you with any questions, concerns, or feedback you may have. You can reach our dedicated support team via the following channel:
Our support hours are Monday to Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24–48 business hours. For urgent matters, please include “URGENT” in the subject line of your email, and we will prioritize your request.
2. Order & Shipping Inquiries
We provide order confirmation emails immediately after purchase, which include your order number, item details, and shipping information. If you do not receive a confirmation email within 1 hour of placing your order, please check your spam folder first, then contact our support team with your full name and purchase details.
For shipping updates: Once your order is dispatched, you will receive a shipping confirmation email with a tracking link (if applicable). If you experience delays in delivery, or if your order arrives damaged or incomplete, please contact us within 7 days of the delivery date. Be sure to include your order number and clear photos of the packaging/items (if damaged) to help us resolve the issue quickly.
3. Returns & Refunds Policy
We stand behind our products. If you are not completely satisfied with your mushroom coffee purchase, we offer a 30-day return and refund guarantee (from the date of delivery) for unused, unopened items in their original packaging. Custom or personalized orders are not eligible for returns unless they are defective.
To initiate a return:
1. Contact our support team at
[email protected] with your order number and reason for return. We will provide you with a return authorization (RA) number and detailed return instructions.
2. Package the item securely, include the RA number on the package, and ship it back to the address provided by our team. Please note that customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
3. Once we receive and inspect the returned item (typically within 5–7 business days), we will process your refund. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is processed. Please allow 3–10 business days for the refund to reflect in your account, depending on your financial institution.
4. Defective or Damaged Products
If you receive a defective, expired, or damaged product, please contact us within 7 days of delivery with your order number, photos of the product and packaging, and a detailed description of the issue. We will arrange for a free replacement or a full refund (including original shipping costs) at your convenience. You will not be required to return the defective item unless instructed by our support team.
5. Privacy & Data Protection
We respect your privacy. Any personal information you share with us (such as your name, contact details, and order history) will be used solely to provide and improve our customer service, process your orders, and communicate with you about your purchases. We will never share your personal data with third parties without your explicit consent, except as required by law. For more details, please review our Privacy Policy.
6. Feedback & Complaints
Your feedback helps us grow and improve. If you have a complaint or suggestion, please contact us at
[email protected]. We will acknowledge your complaint within 24 business hours and work with you to resolve it fairly and efficiently. We aim to address all complaints to your satisfaction within 5 business days.
7. Policy Updates
We may update this Customer Service Policy from time to time to reflect changes in our operations or applicable laws. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically for the latest information.
Thank you for choosing Ryzesuperfoodsstore. We value your trust and are dedicated to making your experience with us as smooth and enjoyable as possible.
With gratitude, The Ryzesuperfoodsstore Team
Ryze: Mushroom drinks for a cozy Christmas!
